Top FAQs
1. Ordering & Payment
Q: How do I place an order?
A: Browse our collection, select your preferred items, choose the size, and add them to your cart. Once ready, proceed to checkout and follow the steps to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay, Union Pay, Bancontact, iDEAL and PayPal.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, but if you need changes, contact us within 2 hours of placing your order by sending an email to info@gylbaby.com.
2. Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we offer international shipping, including to the EU and the USA. Delivery times and costs vary by location, which you can view at checkout.
Q: How long will my order take to arrive?
A: Delivery usually takes 3-7 business days for domestic orders and 7-14 business days for international orders.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging.
Q: How do I start a return?
A: Contact our support team by sending an email to info@gylbaby.com with your order number, and we’ll guide you through the process.
Q: Can I exchange an item for a different size?
A: Yes! If the size doesn’t fit, you can request an exchange within 14 days.
4. Sizing & Product Care
Q: How do I choose the right size?
A: Check our detailed size guide on each product page to find the perfect fit. If the baby's measurements are in-between two sizes we recommend to buy the bigger one.
Q: How should I care for the baby clothes?
A: We recommend gentle machine washing on 30° or hand washing with mild detergent to keep fabrics soft and safe.
5. Contact & Support
Q: How can I contact customer support?
A: You can reach us via email at info@gylbaby.com or through the contact form on our website.