Política de reembolso

At GYL Baby we stand behind all of our products. If you receive a damaged or defective product directly from us, you may return it for a refund within 14 calendar days from receipt of purchase or exchange it within 28 calendar days.
If the product is damaged, we may request photos of the item(s).


Conditions for voluntary returns:

  • Returns must be requested within 14 days of the delivery date
  • Exchanges must be requested within 28 days of delivery date
  • Item must be in its original, unused, unaltered, and unwashed condition
  • Item must be returned with all tags and packaging in their original condition from a smoke-free environment
  • Item must be accompanied by an original purchase receipt
  • Only product costs will be refunded, original shipping charges will not be refunded
  • If your return is accepted, we’ll send you a return shipping label for free.
  • We regret that we cannot accept returns of SALE items or e-gift cards.

You should expect to receive your refund within 10 days after confirmation of receipt from ourside. Please note that there may also be delays with your credit card provider. If the purchase was made with a credit or debit card, any refund will be credited back to that account.
Gift purchases can also be returned for a store credit in the form of an e-gift card.



In other words

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt of purchase.

To start a return, you can contact us at info@gylbaby.com. Please note that returns will need to be sent to the following address: GYL Baby, Via Giuseppe De Finetti 2, 20142 Milano, Italy

If your return is accepted, we’ll send you a return shipping label for free, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@gylbaby.com.

Orders made in-between the 1st and the 20th of December, 2025 can request a return by the 10th of January, 2026. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

We do not accept returns for damaged, stained, torn or unstiched items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 

Exchanges should be requested within 28 days of delivery date. Send us an email explaining your issues. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gylbaby.com.